Refund policy

Quaintees Return Policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

Return Eligibility:
To qualify for a return, your item must be in the same condition you received it — unworn, unused, with all original tags, and in its original packaging. A receipt or proof of purchase is also required.

How to Start a Return:
To initiate a return, please reach out to us at support@quaintees.com. Note that returns must be sent to 14790 N Kendall Dr. #1301, Miami, FL 33196, but we do not accept unauthorized returns. For a smooth return process, please contact us first before sending any items back.

If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

For any questions about returns, you can always reach us at support@quaintees.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or if you received the wrong item. We are here to help resolve any issues promptly.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom products (e.g., special orders, personalized items)
  • Personal care items (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

If you have questions about whether your item is eligible for a return, please contact us.

Note: Sale items and gift cards are not eligible for returns.

Exchanges
The quickest way to get what you need is to return the item you have, and once the return is accepted, place a new order for the replacement.

European Union 14-Day Cooling Off Period
For customers in the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be in the same condition as received, unworn or unused, with tags, and in the original packaging. A receipt or proof of purchase is required.

Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, you will be automatically refunded to your original payment method within 10 business days. Please be aware that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@quaintees.com.